Refund policy

At The TOTI, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) under the following conditions:

Returns

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition, unused, and in the original packaging.
  • Certain items, such as perishable goods, custom products, and intimate or sanitary goods, are not eligible for return.

2. Return Process

  • To initiate a return, please contact our Customer Service team with your order number and the reason for the return.
  • Once your return request is approved, we will provide you with return instructions.
  • You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Inspection and Approval

  • Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria.
  • We reserve the right to refuse returns that do not meet our criteria or are returned without prior approval.

Refunds

1. Refund Eligibility

  • Refunds are only issued for items that are returned in accordance with our Returns Policy.

2. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

3. Partial Refunds

  • In certain situations, only partial refunds may be granted (if applicable), such as for items with obvious signs of use, or any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Changes to This Policy

We reserve the right to modify this Returns and Refunds Policy at any time, at our sole discretion. Any changes or updates will be posted on this page, and it is your responsibility to review this page periodically for any changes. Your continued use of our site following the posting of any changes constitutes acceptance of those changes.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.